Improving TSA's Public Image: Customer-Focused Initiatives to Encourage Public Trust and Confidence

Improving TSA's Public Image: Customer-Focused Initiatives to Encourage Public Trust and Confidence
Description


Improving TSA's Public Image: Customer-Focused Initiatives to Encourage Public Trust and Confidence - Training, Messaging, Wait Times, Social Media, Guestology, Security, Crisis Communications
ISBN: 9781311585509